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Global shared service desk
Shared customer intake for common support requests
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Global shared service desk
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Request Type
Service Request
Incident
Access Request
Category
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Service Request - General Service Request
Service Request - IT Information / How-to
Service Request - Hardware / Software Support
Incident - Service Outage
Incident - Performance Degradation
Incident - Security / Data Protection Incident
Access Request - Application Access
Access Request - Network / VPN Access
Access Request - Email / Group Access
Impact
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Team / Department
Office / Site
Business critical
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Urgent
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